Delivery Information

At Mappin & Webb we wish for your special purchases to arrive in perfect condition. Therefore, delivery will be made by an insured courier service and will reach you within five* working days.


Postal Charges

We offer FREE delivery on all orders placed online with Mappinandwebb.com.

Please note we can only deliver to customers within the UK and Northern Ireland. All orders must be signed for upon receipt.

Online Fraud

To help fight online fraud Mappinandwebb.com is pro-active in recognising fraudulent transactions.  Our checks are essential and are completed for each and every transaction to protect the security of both our customers and our business.

From time to time we may contact you by phone or e-mail to request additional proof of identity before we despatch your order.  Where possible we will endeavour to conduct our security checks inside our delivery service level agreement.

If you wish to discuss this further, please do not hesitate to contact us on our freephone number 0800 111 4524.

*Exceptions to Delivery Times:

Ring Orders: Please note - From time to time we may be required to place a special order for your specific ring size via a Mappin & Webb store or direct from our supplier.

Whilst we carry a large quantity of all our rings, on occasion more popular sizes may be out of stock.

Should this be the case and we are unable to despatch your order within our 'normal' five day delivery, we will contact you to discuss and advise.

Supplier Orders: If your item has to be ordered direct from suppliers and we are unable to despatch your order within our 'normal' five day delivery, we will contact you to discuss and advise.

Interest Free Credit: Orders will only be despatched once we receive confirmation from Paybyfinance (Hitachi Capital Consumer Finance) that they are in receipt of an approved application.