Returns Policy

At Mappinandwebb.com we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.

A refund can be requested within 14 days of despatch and an exchange within 30 days of despatch.

By Post

Items can be returned direct to Mappinandwebb.com within 14 days (refund) / 30 days (exchange) as confirmed above from the date of despatch.

For your benefit and security, in the event of a postal return we recommend that you send the goods back to Mappinandwebb.com by Royal Mail Special Delivery.
This will ensure proof of delivery and insurance of the goods whilst they are in transit.


Mappin & Webb Showrooms

Alternatively, purchases may be returned to one of our Mappin & Webb Showroom (excluding airports) where our showroom staff will be please to forward your refund or exchange to our distribution centre.


Terms and Conditions

Mappinandwebb.com cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Mappinandwebb.com or to one of our showrooms, the item(s) must be in its original condition and packaging, accompanied with the despatch note.

Mappinandwebb.com & our showrooms cannot accept returns for items which have been altered or engraved.