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Terms & privacy
About Mappin & Webb
The terms and conditions for use of the Mappin & Webb website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.
Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.
All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Mappinandwebb.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Gift Card terms and conditions
Our gift cards have no expiry date and can be used repeatedly. Only one gift card can be used per transaction. The card is not valid in conjunction with any other promotional offer.
Normal terms and conditions for using Mappinandwebb.com apply except when they conflict with these terms and conditions.
The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.
These terms and conditions do not affect your statutory rights.
The Mappin & Webb 10-Year diamond guarantee
At Mappin & Webb we are proud of our reputation as suppliers of quality jewellery of the highest calibre.
The diamond purchase detailed on the certificate is guaranteed against flaws in workmanship, for a period of ten years from the date of purchase. We recommend an annual inspection be undertaken at any Mappin & Webb showroom during the lifetime of the guarantee.
Should you have any cause for complaint, you should return the item to:
2 Elland Road,
Alternatively you can email us. You will need to include a copy of the guarantee and receipt. Mappin & Webb will then implement full remedial work at no expense to you.
The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear.
The guarantee does not cover products within the Fope collections. Neither does the guarantee cover any watches. This does not affect your statutory rights.
The guarantee is not transferable and does not affect your statutory rights.
For further information please email us or phone our customer experience team on freephone 0800 111 4524. Our lines are open Monday to Friday, 8am - 6pm, and 9am - 5pm on bank holidays.
If you are calling from outside the UK please dial +44 (0)116 2817753. Calls from outside the UK are chargeable.
Mappin & Webb will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
If any items in your order prove to be faulty, please return the items to Mappin & Webb with a copy of the delivery note, call the Mappin & Webb customer experience team to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs) or an exchange.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
If you change your mind you may return any product to Mappin & Webb, unopened and in perfect condition, within 30 days of receipt of your delivery:
Certain exclusions apply see paragraph below. Please contact Mappin & Webb customer experience team to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.
Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Mappin & Webb customer experience team.
For further details on returning your purchase to a Mappin & Webb store, please refer to the reverse of your delivery note. In all cases you must obtain a returns number by contacting the Mappin & Webb customer experience team., this will ensure we can track all parts of the returns process.
Mappin & Webb does not accept returns from the website to our Outlet showrooms or to our Airport stores. This does not affect your statutory rights.
Under the Consumer Protection Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.
Even though packages are sent via secure insured courier service on rare occasions we do experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Mappin & Webb.
For all UK orders, placed before midday we will attempt to deliver your order within 3 working days. Large items may take up to a further 60 working hours to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.
All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.
If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.
The last order date for guaranteed Christmas delivery will be published on our web site.
Copyright trade marks and site content
Aurum Holdings and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.
You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Mappin & Webb press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.
This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Aurum Holdings disclaims all such representations or warranties. In addition Aurum Holdings makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Aurum Holdings liability for matters which may not be excluded under any applicable national law.
Neither Aurum Holdings nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Aurum Holdings does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.
Aurum Holdings cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.