If you wish to return your order, please download and complete our step-by-step returns form.
You can request a refund within 14 days of the date of despatch, and an exchange within 30 days from the date of despatch. Refunds will be issued to the original form of tender and processed.
Merchandise will be available for refund, or exchange in accordance with the terms set out in our Returns Policy.
If your purchase wasn't quite what you were expecting, we will be pleased to assist you in making an alternative choice, or should you prefer we will be happy to extend a refund.
Our personal shopping team can be contacted on free phone 0800 111 4524 during the following times:
Monday-Friday: 8:30am - 6pm
Saturday: 10am - 4pm
Sunday: 11am - 4pm
Bank holidays: 9am - 5pm
If you are calling from outside the UK please dial +44 (0)116 2817753. Please note that calls from outside the UK are chargeable.
Christmas Returns Policy (Starts 3rd November)
In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund up until Sunday 16th January 2018, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase.
Earrings can only be exchanged or refunded in the tamper-proof packaging.
We offer this returns policy in addition to your statutory rights.