Frequently Asked Questions

A collection of frequently asked questions on Mappin & Webb along with detailed answers.

If you're looking for the Sell Your Watch FAQ, click here to visit the page.

Can I obtain a replacement receipt for a purchase I made in a Mappin & Webb boutique?

We will most certainly do our best to get you a replacement receipt as soon as possible. Please call us on 0800 111 4524 or email us with the information below:

Your name and address at the time of purchase
A description of the item purchased
The method of payment used to make the purchase
The location of the boutique where the purchase was made
The date when the purchase was made (approximately if you can’t remember the exact day)

I have a repair at my Mappin & Webb boutique, how can I track the progress?

Your local boutique is managing your repair directly and will be able to provide you with a progress update. We may kindly ask that you contact them directly; the easiest way to find your boutique contact details is by using our boutique locator where you will find the telephone number, address, email address and opening times.

How can I share feedback about my experience in a Mappin & Webb Boutique?

We love to hear your feedback – the good, the bad and the ugly. Our focus is on client experience and we actively use your feedback to improve our service to you.

Visit our Contact Us section for information on how you can send us your feedback.

Am I able to use my Settlement E-Card online?

How do I find or contact my local Mappin & Webb boutique?

How long do deliveries take? When will I receive my order?

For detailed information on order delivery times, visit our Delivery Information page.

What happens to my deposit if my application for Interest Free Credit has been declined?

When an application is declined, we will notify the bank, advising that the pre-authorised pending funds should be cancelled. Depending on the bank or card issuer, it may take up to 5 working days, starting from the next full working day, for the funds to again become available in your account.

How do I remove myself from the Mappin & Webb mailing list?

We’re sorry to see you go! Please email us your name and full address details and we'll take care of it.

What is your Returns Policy?

For information regarding our returns policy, visit our Returns Policy information page.

Can I cancel or change my order?

Of course you may; we do ask that you please call us as early as possible to discuss an order change or cancellation. Our client support team is here to help you with any questions you might have. Click here to visit our Contact Us page where you can find details on how to get in touch.

UK VAT & Channel Islands Information

As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.

How to find out if an item is in stock at your local boutique?

The quickest way to find out is by contacting your local boutique directly. Our boutique locator can help you find your nearest boutique and provide you with their contact details.

You can also use the Local Stock Checker available on specific product pages to check for product availability near you.

Alternatively, you can also click here to visit our Contact Us page where you can find details on how to get in touch with our client support team who are here to help.

Bank Holiday Information

Most boutiques are open on bank holidays. To confirm bank holiday opening hours, please call our client support team or get in touch with your local boutique directly using our Boutique Locator.

I would like to order additional cutlery for my set, can you advise how I can do this?

Our online client support team or your nearest boutique would be delighted to discuss this further with you.

Visit our Contact Us section for information on how you can get in touch with the team.

Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secure Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.

*Next day delivery available on most items. See product pages for more information.