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Contact Us

Our friendly personal shopping team are here to help you with your every need.

Contact Information

For enquiries relating to specific orders, or for general questions please contact

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting

Opening Hours

Our Customer Support is available during the following times:

  • Monday-Friday: 9:00am - 5:00pm
  • Weekends: CLOSED
  • Bank holidays: 9:00am - 5:00pm

Postal Address

If you would like to send correspondence by post, please write to:

Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT

Press & Media Enquiries

Click here for press & media enquiries.