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Contact Us
Our friendly personal shopping team are here to help you with your every need.
Contact Information
For order related and general enquiries, our customer experience team can be contacted on 0800-111-4524 during the following times:
- Monday: 9:00am - 4:00pm
- Tuesday: 9:00am - 4:00pm
- Wednesday: 9:00am - 4:00pm
- Thursday: 10:00am - 4:00pm
- Friday: 9:00am - 4:00pm
- Weekends: CLOSED
- Bank holidays: 9:00am - 5:00pm
Alternatively, you can also email us at mwenquiries@mappinandwebb.com.
If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email customer.relations@thewosgroup.com
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Postal Address
If you would like to send correspondence by post, please write to:
Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT
Press & Media Enquiries
Click here for press & media enquiries.
© 2021 Mappin & Webb
Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited is authorised by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out.
