Contact Us

Our friendly personal shopping team are here to help you with your every need.

Order Related & General Enquiries

For order related and general enquiries, our client support team can be contacted by the below methods.

Live Help Service

Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.

Live Chat hours are: 8:00am - 10:00pm, 7 days a week.*

*Subject to team member availability.

Launch Live Chat

Phone

Post

Email

General Feedback

If you would like to provide us with general feedback in relation to a recent visit to one of our showroom’s, please email client.experience@thewosgroup.com. For any feedback or queries relating to an online order or experience, please email enquiries@mappinandwebb.com.

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.

Complaints Policy

For any complaints regarding your experience with us, please refer to our Complaints Policy page for full details on how to proceed.

Press & Media Enquiries

Click here for press & media enquiries.

Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secure Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.

*Next day delivery available on most items. See product pages for more information.