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Contact Us
Our friendly personal shopping team are here to help you with your every need.
Order Related & General Online Enquiries
For order related and general online enquiries, our client support team can be contacted by the below methods.
Live Help Service
Get immediate, real-time advice and assistance from our luxury watch and jewellery experts.
Live Chat hours are: 9:00am - 6:00pm, 7 days a week.*
*Subject to team member availability.
Phone
Post
Showroom Enquiries
If you would like to contact one of our showrooms, please use our showroom finder to locate and select your desired showroom. Use the enquiry form on the showroom page to contact them directly. Please allow up to 5 days for a response.
General Feedback
If you would like to provide us with general feedback in relation to a recent visit to one of our showroom’s, please email client.experience@thewosgroup.com. For any feedback or queries relating to an online order or experience, please email enquiries@mappinandwebb.com.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by emailing client.experience@thewosgroup.com.
Complaints Policy
For any complaints regarding your experience with us, please refer to our complaints policy page for full details on how to proceed.
Press & Media Enquiries
Click here for press & media enquiries.
