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Contact Us
Our friendly personal shopping team are here to help you with your every need.
Live Sales Support
Get immediate, real-time advice and assistance from our luxury watch and jewellery experts. You can talk with us via the ‘Live Help’ button in the bottom right of the screen.
Live Chat hours are: 9:00am - 9:00pm, 7 days a week.*
*Subject to availability.
Order Related & General Enquiries
For order related and general enquiries, our client support team can be contacted by the below methods.
You can email us at mwenquiries@mappinandwebb.com. We aim to respond to your query within 24 hours.
Phone
Contact our Client Support team on 0800-111-4524.
Lines are open:
Monday - Friday and Bank Holidays 10:00am - 4:00pm
Weekends - Closed
To speak to a colleague in one of our boutiques, please use our store finder where you will find contact details, location information and opening times.
Post
If you would like to send correspondence by post, please write to:
Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT.
General Feedback
If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email client.experience@thewosgroup.com
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting client.experience@thewosgroup.com
Press & Media Enquiries
Click here for press & media enquiries.
© 2023 Mappin & Webb
Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements.
