At Your ServiceMappin & Webb Care

As soon as the simple, one-off payment is complete, your purchase is covered immediately.

Mappin & Webb Care is available in either 3 or 5 year options. Both are simple, one-time payments and cover your purchase immediately.

Mappin & Webb Care is only available as a one-time payment.

To make a claim, simply visit your nearest Goldsmiths, Mappin & Webb or Watches of Switzerland showroom. Alternatively, you can make a claim by phone on 0116 282 1944 or via email at productcare@thewosgroup.com

If you are a victim of theft, please make sure to obtain a police report of the incident, whether at home or abroad.

Your item is insured anywhere in the world during the period of cover, subject to the terms and conditions set out in your policy document. In the event of a theft, please make sure to obtain a police report of the incident.

To be eligible for Mappin & Webb Care, you simply need to be over the age of 18, and residing permanently in the UK.

The cost of repair or replacement cannot exceed the original purchase price (maximum liability amount) shown on your certificate.

Your policy start and end dates are confirmed in your certificate of insurance. Mappin & Webb Care is available in either 3 or 5 year plans, both payable in in advance.

During the period of insurance – You should take care to avoid damage to your insured item. Having insurance does not mean you can take risks you would not normally take if your insured item was not insured

In the event of a claim – In the event of your insured item being damaged, you can notify a claim in store, during store opening hours. You will need to take your damaged item and policy document with you. In the event of your insured item being stolen, the theft should be reported to the police as soon as possible after discovery, and you should obtain a police report or a report with a crime reference number. You will need to provide the report with your claim. Hand in the police report or the report giving the crime reference number to your nearest store

In the unfortunate event of a theft or robbery, it is crucial to obtain a police report of the incident, whether this is in the UK or abroad.