By Personal Appointment

Using our 'By Personal Appointment' booking service, you can request in-store, telephone and video appointments for a fully personalised shopping experience with a dedicated member of our in-store team.

After requesting your appointment, we will be in touch to ensure that we can make all the necessary preparations to be able to assist you with all your needs.

BOOK YOUR APPOINTMENT NOW - OUR STORES HAVE RE-OPENED

Whilst you can continue to shop with us online, we look forward to welcoming you back into our stores. We are taking bookings for appointments now in all stores nationwide

In-Store

Visit us in one of our showrooms for a meeting with a dedicated member of our team.

Phone

Stay at home and speak to a member of our in-store team on the telephone.

Video

Dial in using Zoom for a face-to-face meeting from the comfort of your own home.

Book an Appointment

Let our in-house experts guide you through your own personalised shopping experience from the comfort of your own home or office. Our hands-free co-browsing option allows you to sit back and chat with our experts as they do the browsing for you.

Start Live Consultation*

*Service subject to availability

Our In-Store Policy

Keeping you and our in-store teams safe is our absolute priority. Please see below the measures we are taking to ensure you can shop safely with us.

SPACE

HANDS

FACE

Our Products are cleaned with a UV Sanitiser Machine

We will be keeping our distance at all times and ask that face masks are worn at all times.

We have masks and gloves available should you wish for them as well as hand sanitisers throughout our stores.

Our products will be treated with extreme care, and will be cleaned with a UV sanitiser machine every time they are handled.

Take a look at what we're doing to protect our colleagues and our customers.

Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited is authorised by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out.