Delivery Information
We offer a range of delivery services to suit your needs.
Please note - We will be undergoing routine maintenance on Tuesday 22nd April until Wednesday 23rd April that may affect the dispatch of your order. Please see specific product pages for next day delivery cut-off time.
Bank Holiday Delivery Information
Please see below for the expected delivery times over the Bank Holiday weekend.
| Order by | Delivered on |
|---|---|
| Thursday 17th April - Friday 18th April - 9pm | Saturday 19th April |
| Saturday 19th April - Monday 21st April - 9pm | Tuesday 22nd April |
| Tuesday 22nd April - 8pm | Wednesday 23rd April |
| Wednesday 23rd April - 9pm | Thursday 24th April |
Normal next day service resumes Wednesday 23rd April
*Exceptions apply on our Express Delivery Service. Please see product pages for detailed delivery options.
FREE EXPRESS DELIVERY (7 DAYS A WEEK, INCLUDING SUNDAY)
Express delivery is available on all items, everything that is immediately available and ordered by 9pm (Monday to Sunday) will be delivered the following day. You are shown during the checkout whether this option is available for your order. If selected, we'll send your order as a priority so you receive it the next day between the hours of 8am to 6pm. Orders received by 9pm (Monday to Sunday) may be delivered the following day, but this cannot be guaranteed.
Please see each product page for the availability of express delivery and standard delivery estimates.
We always aim to deliver in-stock items next day, however during exceptional periods such as Black Friday or Christmas, there may be a delay of a day or so, particularly if your order is placed later in the evening. This also applies to bank Holidays including Christmas and Easter due to the operating patterns of our partners.
Postcode Exceptions for Express Delivery
| Aberdeen - AB31-35, AB41-54 |
| Argyll - FK17-21, KA28, PA20-78, PH30-31, PH34-44, PH49-99 |
| Arran - KA27, KA28 |
| Cornwall - TR21-25 |
| Dundee - PH15-18 |
| Grampian - AB31-AB56 |
| Guernsey - Delivery not available |
| Inverness and Highlands - IV1-IV63, KW1-KW14 |
| Isle Of Man - Delivery not available |
| Jersey - Delivery not available |
| Northern Highlands - AB36-38, AB55-56, HS1-9, IV - All, KW0-14, PH19-29, PH32-33, PH45-48 |
| Northern Ireland - ALL |
| Orkney Shetland - KW15-17 |
| Perthshire - PH1-PH14, PH15- H18, PH19-PH50 |
| Republic Of Ireland - Delivery not available |
| Scottish Islands - PA20-PA78, HS1-HS9, PH42-PH44 |
| Shetland - ZE1-ZE3 |
| Stirlingshire - FK17-FK21 |
*Offshore Island deliveries will take longer than two days.
Delivery FAQ
How can I track my order?
Our couriers will provide you with your tracking number by email once your order has been collected from our distribution center. You can track your order using the link available in the email or by downloading the courier's app. Downloading the app will allow you to update your delivery preferences and track your parcel directly.
If you provide a mobile number during checkout, you will be sent SMS text updates as your order is making it's way to you.
Download the DPD app below.
Is a signature required for delivery?
Proof of delivery will be obtained by our courier for all parcels delivered.
Will you leave my delivery with a neighbour or somewhere safe?
We won't deliver to your next door neighbour if you're out and we won't leave it near your door or property either. To keep your order safe we'll deliver to your delivery address only.
Do you deliver on Bank Holidays?
Over Bank Holidays our Distribution Centre dispatches orders as normal but our Couriers do not deliver on the Bank Holiday. We ask that you allow extra time for delivery when placing you order around Bank Holidays. Our normal services resume the next working day. We apologise for any inconvenience this may cause. Please call our client support team on 0800 849 5051 should you wish to discuss your specific order.
Do you deliver on Sundays?
We deliver 7 days a week excluding Bank Holidays.
What is a Special Order?
Special orders are orders that have an extended lead time. This may be due to us having to get the correct ring size or awaiting a launch date for a particular piece.
Lead time denotes the amount of time between taking your order and it's estimated date of dispatch.
Orders with extended lead times will have the lead time information displayed on the product page and in the shopping bag.
My order hasn't arrived, what now?
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our client support team if you think this may be the case with your order. Please be aware that if we are not contacted within 14 days, an insurance claim cannot be made thus the client will be unable to claim any loss from Mappin & Webb.
Do You Deliver Internationally?
At the moment we do not ship internationally. If you are in the USA please visit one of our sister websites by clicking here for Mayors or here for Watches of Switzerland in the US.
