Luxury Watches Virtual Boutique

Welcome to our Luxury Virtual Boutique - offering you real time expert advice and guidance on all luxury watches and jewellery.

Let our in-house experts guide you through your own personalised shopping experience from the comfort of your own home or office. Our hands-free, co-browsing option allows you to sit back and chat with our experts as they do the browsing for you.

Start Live Consultation*

About The Service

Our Luxury Watch & Jewellery experts have years of in-store experience advising on the world's finest pieces. This knowledge is now available to you, live and on-demand.

Whether it's advice on a particular timepiece or help finding the right style for you, our experts are on hand to assist.

You can engage in a consultation in a manner that feels comfortable for you, with the following options available:

Live Video Chat

If you’d like to see an operator

Live Audio Chat

If you’d like to speak with an operator

Live Text Chat

If you’d like to text/type only

Get Expert Advice from your Home or Office

Discuss luxury watches & jewellery in real time from your home or office

If you choose our Video option, you don't need to be on camera.

Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.

*Next day delivery available on most items. See product pages for more information.