Terms & Conditions

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Mappinandwebb.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with current data protection laws. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

To view our privacy policy, please click here.

To provide the best possible diamond selection, our database is frequently updated. During the update process diamonds are added and removed, occasionally we may encounter data integrity issues resulting in inaccurate information as it relates to price and/or stone availability. We reserve the right to correct any inaccurate information that may occur and at our discretion will either cancel the order or provide you an option to select a diamond of equal or greater value.

Our gift cards have no expiry date and can be used repeatedly. Only one gift card can be used per transaction. The card is not valid in conjunction with any other promotional offer.

Normal terms and conditions for using Mappinandwebb.com apply except when they conflict with these terms and conditions.

The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.

These terms and conditions do not affect your statutory rights.

Mappin & Webb will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please return the items to Mappin & Webb with a copy of the delivery note, call the Mappin & Webb customer experience tea

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

If you change your mind you may return any product to Mappin & Webb, unopened and in perfect condition, within 30 days of receipt of your delivery:

• Refunds can be requested on purchases made in our showrooms within 14 days of purchase. For online orders, a refund can be requested within 14 days of despatch.
• An exchange can be requested on purchases made in our showrooms within 30 days of purchase. For online orders, an exchange can be requested within 30 days of despatch (online orders).
• Certain exclusions apply see paragraph below. Please contact Mappin & Webb customer experience team to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Please be aware that refunds for purchases made using 3rd party tender types e.g. insurance cards, may not be possible on the same day. If this is the case, our showroom or customer experience teams will advise you and keep you updated with progress.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer's specifications may not be returned. When your item is a special ordered large item, we do not keep stock of this item and we will raise an order through a supplier direct to you. In such cases you may not be able to return your goods if they are unwanted, however if you experience problems with your goods or order then please contact the Mappin & Webb customer experience team.

For further details on returning your purchase to a Mappin & Webb store, please refer to the reverse of your delivery note. In all cases you must obtain a returns number by contacting the Mappin & Webb customer experience team, this will ensure we can track all parts of the returns process.

Mappin & Webb does not accept returns from the website to our Outlet showrooms or to our Airport stores. This does not affect your statutory rights.

Sales of goods by the group are for personal use only and as such a VAT invoice will not be provided unless specifically requested.

If you have a business need to purchase items from us please contact our online team who will confirm if approval can be obtained for the sale. If approved, we will be able to issue a VAT invoice to the company acquiring the goods otherwise the VAT invoice will be in the name of the individual entering into the sale.

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
• Your order not passing our verification checks.
• When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.

All orders can be placed via our customer experience team. Unfortunately we are unable to accept PayPal payments or Interest Free Credit applications over the telephone.

As our website is a mainland UK trading website, we do not deliver orders to The Channel Islands.

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched, also not a service provided by us, such as a special delivery service. You are under a duty to take reasonable care of the goods, which means the goods must be unused. Please contact our Customer Service Team should you wish to cancel your order.

If your parcel has not arrived within 5 working days from receipt of your dispatch email, please contact one of our team straightaway. We need to be made aware of the missing parcel within 14 days of the dispatch email to be able to investigate it and claim compensation for it where necessary.

If you receive your parcel and you believe it has something missing, please contact one of our team immediately to allow us to investigate further. You need to contact us within 7 days of receiving your delivery and please retain all packaging.

Any notifications outside of the time periods mentioned above will mean we are unable to make a thorough investigation and any claim against us for the lost item will be rejected.

For all UK orders, placed before midday we will attempt to deliver your order within 3 working days. Large items may take up to a further 60 working hours to deliver. Where it is not possible to meet these timescales, we will notify you and advise you of an anticipated delivery date.

All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature will be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature will still be required and the general conditions of delivery will remain unchanged.

At Mappin & Webb we are proud of our reputation as suppliers of quality jewellery of the highest calibre. The diamond purchase detailed on the certificate is guaranteed against flaws in workmanship, for a period of ten years from the date of purchase. We recommend an annual inspection be undertaken at any Mappin & Webb showroom during the lifetime of the guarantee.

Should you have any cause for complaint, you should return the item to:

Mappinandwebb.co.uk, Aurum House,
2 Elland Road,
Braunstone,
Leicester,
LE3 1TT.

Alternatively you can email us. You will need to include a copy of the guarantee and receipt. Mappin & Webb will then implement full remedial work at no expense to you.

• The guarantee does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear.
• The guarantee does not cover products within the Fope collections. Neither does the guarantee cover any watches. This does not affect your statutory rights.
• The guarantee is not transferable and does not affect your statutory rights.

For further information please feel contact the customer experience team.

The Watches of Switzerland Company Limited and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Mappin & Webb press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and TheWatches of Switzerland Company Limited disclaims all such representations or warranties. In addition the Watches of Switzerland Company Limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude the Watches of Switzerland Company Limited liability for matters which may not be excluded under any applicable national law.

Neither the Watches of Switzerland Company Limited nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Watches of Switzerland Company Limited does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

The Watches of Switzerland Company Limited cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

The following terms apply to all promotions unless otherwise specified

1. All offers exclude price matched items, exclusive items, "Smart/Connected Watches" and the following brands: Rolex, IWC, Cartier, Tudor, Bremont, Hublot, Breitling, Omega, TAG Heuer, Panerai, Patek Philippe, Piaget, Jaeger-LeCoultre, Vacheron Constantin, Grand Seiko, Seiko, Seiko Presage, Gucci, Zenith, DOXA, Glashutte Original, Meistersinger, Chanel, Chopard, QLOCKTWO, Clocks, Fope, Messika, Susan Caplan, Roberto Coin, Bespoke Jewellery, Vintage Jewellery, Pre-Owned Jewellery, Pre-owned Watches, and Gift Cards unless specified otherwise. Additional exclusions may apply.
2. Offers apply to full price selected items only, while stocks last and are subject to availability.
3. Mappin & Webb reserves the right to withdraw or amend this offer at any time.
4. No cash alternative can be offered.
5. Offers cannot be used in conjunction with any other promotion, promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, Paypal Credit, Claims Service Cards or Insurance Cards.
6. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
7. If eligible in store the discount will be applied when the valid in store discount code is presented to a member of staff at the till on valid products.
8. Mappin & Webb reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
9. Only one discount can be used per single transaction.
10. Delivery is subject to stock/size availability and usually within 1-5 working days.
11. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.

The following terms & conditions apply to the Watch Gift with Purchase promotion:

Montblanc Notebook

1. This offer applies to all full priced watches over £1,000 and £1,999.99 excluding Rolex, Patek Philippe, Audemars Piguet and pre-owned models, while stocks last.
2. Subject to term 1, any purchase of an eligible watch between £1,000 and £1,999.99 will receive a luxury Montblanc Notebook worth £80.
3. The gift with purchase is limited to one per watch.
4. There is no cash alternative.
5. The Watches of Switzerland Company Limited reserves the right to withdraw this offer at any time.
6. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
7. Gift with Purchase item will need to be returned in the same condition as received, along with the original qualifying purchases ordered when returning for a refund.
8. This offer is not available in conjunction with Claims Service Cards and/or Insurance Cards.
9. Limited availability, while stocks last.
10. Offer available online and in store.
11. Complimentary gift may change due to stock.
12. Cannot be used on sale items and cannot be used in conjunction with any other promotion.

Montblanc Pen

1. This offer applies to all full priced watches over £2,000 excluding Rolex, Patek Philippe, Audemars Piguet and pre-owned models, while stocks last.
2. Subject to term 1, any purchase of an eligible watch over £2,000 or more will receive a luxury Montblanc Pen worth £190.
3. The gift with purchase is limited to one per watch.
4. There is no cash alternative.
5. The Watches of Switzerland Company Limited reserves the right to withdraw this offer at any time.
6. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
7. Gift with Purchase item will need to be returned in the same condition as received, along with the original qualifying purchases ordered when returning for a refund.
8. This offer is not available in conjunction with Claims Service Cards and/or Insurance Cards.
9. Limited availability, while stocks last.
10. Offer available online and in store.
11. Complimentary gift may change due to stock.
12. Cannot be used on sale items and cannot be used in conjunction with any other promotion.

A complimentary engraving and embossing service for these luxury gifts is available in selected Montblanc Boutiques: Bond Street, Canary Wharf, Harrods, Royal Exchange and White City.

1. Spend £1,500 or over on one full price eternity ring and receive a sterling silver sonnet bracelet free (bespoke eternity rings included).
2. One sterling silver sonnet bracelet per transaction (article number 37690155), whilst stocks last and are subject to availability.
3. Should the eternity ring be returned the sterling silver sonnet bracelet must also be returned at the same time.
4. Offer valid from 30th July 2018 for a limited time only.
5. No cash alternative can be offered.
6. Mappin & Webb reserves the right to withdraw this offer at any time.
7. Offer cannot be used in conjunction with any other promotion, promotion code, or discount, Claims Service Cards or Insurance Cards.
8. This Gift with Purchase offer is available on IFC up to 24 months.

1. The gift with purchase is limited to one Candle per transaction.
2. There is no cash alternative for this gift.
3. Mappin and Webb and Goldsmiths reserves the right to withdraw this offer at any time.
4. Offer available at all Mappin and Webb and Goldsmiths showrooms that are Roberto Coin stockists.
5. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
6. If a refund is requested, the Candle will need to be returned along with the original qualifying purchase ordered when returning for a refund.
7. Offer available whilst stocks last.
8. This offer does not affect your statutory rights qualifying purchases ordered when returning for a refund.
9. This offer is valid from 1st December 2020 till stocks last.

1. This offer applies to the whole of the Fope range.
2. The gift with purchase is limited to one Scarf per transaction.
3. There is no cash alternative for this gift.
4. Mappin and Webb and Goldsmiths reserves the right to withdraw this offer at any time.
5. Offer available at all Mappin and Webb and Goldsmiths showrooms that are Fope stockists.
6. Refund of original qualifying purchases is available within our normal refund terms and conditions.
7. If a refund is requested, the Scarf will need to be returned along with the original qualifying purchase ordered when returning for a refund.
8. Offer available whilst stocks last.
9. This offer does not affect your statutory rights qualifying purchases ordered when returning for a refund.
10. This offer is valid from Monday 22nd October 2018 till stocks last.

1. This offer applies to the whole of the Birks range.
2. The gift with purchase is limited to one Pendant per transaction.
3. There is no cash alternative for this gift.
4. Mappin and Webb and Goldsmiths reserves the right to withdraw this offer at any time.
5. Offer available at all Mappin and Webb and Goldsmiths showrooms that are Birks stockists.
6. Refund of original qualifying purchases is available within our normal Refund terms and conditions.
7. If a refund is requested, the Pendant will need to be returned along with the original qualifying purchase ordered when returning for a refund.
8. Offer available whilst stocks last.
9. This offer does not affect your statutory rights qualifying purchases ordered when returning for a refund.
10. This offer is valid from Monday 22nd October 2018 till stocks last.

The following terms & conditions apply to the Luxury Jewellery Gift with Purchase promotion:

1. This offer only applies to Mappin & Webb Jewellery and Mappin & Webb branded products.
2. All offers exclude Bespoke Jewellery.
3. Offers apply to full price selected items only, while stocks last and are subject to availability.
4. Mappin & Webb reserves the right to withdraw or amend this offer at any time.
5. No cash alternative can be offered.
6. Offers cannot be used in conjunction with any other promotion, promotion code, cashback or discount inclusive of Tesco Clubcard Reward Tokens, Consumer Credit, Claims Service Cards or Insurance Cards.
7. For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
8. In store the discount will be applied when the valid in store discount code is presented to a member of staff at the till on valid products.
9. Mappin & Webb reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
10. Only one discount can be used per single transaction.
11. Delivery is subject to stock/size availability and usually within 1-5 working days.
12. Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.

These terms and conditions apply to the Mappin & Webb "Win your Christmas Wishlist" Prize Draw run by Mappin & Webb (The Watches of Switzerland Group), registered at Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT("the Company"). By entering yourself into the Prize Draw, you will be deemed to have read and accepted these terms and agree to be bound by them.

1. By entering this prize draw you are deemed to have accepted these terms and conditions ('T&Cs') and the Promoter's Privacy Notice which you can read in store or here https://www.mappinandwebb.com/i/privacy-and-security-policy. The details of the prize draw form a part of these terms and conditions. You should print and retain a copy of these T&Cs for reference.
2. To enter the prize draw you must have provided all the requested details by 11:59am on the 13th of December of 2021. To be in with the chance of winning, you must;

1. Visit our Mappin & Webb website at https://www.mappinandwebb.com and create your wishlist, adding as many products as you want, share your wishlist and opt-in to email communications from us.

2. There will be one winner who will be contacted via the email address they shared on the website, they will have 48 hours to confirm whether they are happy to receive the prize.

3. Entry to this Prize Draw gives each entrant a chance to win selected watches or jewellery offered for purchase on our Mappin & Webb website, that are not sale items or subject to any other promotional offer and are of a maximum retail value total of £1,500. The Prize will be supplied in the form of the winner’s chosen goods or a selection of the chosen goods either which individually or in total have the value on our website of £1,500 or less but this excludes sale items and the prize cannot be used in conjunction with any other offer or promotion.
4. The Company reserves the right to substitute the prize (or any part of the prize) with one of comparable or greater value at its sole and absolute discretion. The winner is fully responsible for any and all applicable taxes in respect of the prize. Prize must be redeemed by the 15:00pm on the 15th of December 2021
5. You must provide your own personal details to be eligible for this Prize Draw otherwise your entry will not be valid; you may not enter on behalf of anyone else. There is only one entry allowed per person. Should you use a false name or e-mail your entry will be disqualified. The promotion is open to UK residents only, aged 18 years of age or over except the promotion is NOT open to employees of Watches of Switzerland Company Ltd or their immediate families or their agents or anyone directly associated with this Prize Draw.
6. Only applications made online via https://www.mappinandwebb.com will be accepted and entrants online must make their own arrangements for internet access to the Prize Draw, the Promoter will not be liable to pay for such access.
7. No bulk or third-party entries shall be accepted. Entries made online using methods generated by script, macro or the use of automated devices will be void.
8. The promotion starts at 11h59am on the 1st of November 2021 and closes at 12h00pm on 13th of December 2021 (“Closing Date”). Entries after this time/date will not be counted. The winner will be contacted by the 13th of December 2021 18:00pm via email by the Promoter on the website which they have entered. The winner will have 48 hours to accept the prize.
9. The winner will be picked at random by an independent adjudicator from all the valid entries received before the Closing Date.
10. All costs and expenses associated with receipt of the prize and any use not specified in these terms and conditions as being provided are the sole responsibility of the winner.
11. It is a condition of this Prize Draw that the winner is prohibited from selling or transferring the prize to anyone else.
12. The Promoter will make reasonable efforts to contact the winner via the contact details they provided at entry within 48 hours of the Closing Date of the Prize Draw. The Promoter is not responsible for details inserted incorrectly. If having made those efforts it is not possible to contact a winner, the Promoter reserves the right to offer the Prize to the next valid entrant drawn at random.
13. Subject to section 4 above the Prize must be taken as stated and cannot be deferred or transferred and no cash, cash equivalent, voucher or any other alternatives will be offered. The Prize is only redeemable by the named winner. It must not be sold on.
14. If a Prize is no longer available due to circumstances beyond the Promoter's control, a prize which in the Promoter's discretion is of equal or greater value will be provided.
15. Limitations of liability: In circumstances where the Promoter is procuring the Prize rather than providing the Prize itself, the Promoter shall not be liable for any act or omission of the Prize providers, and you agree not to hold the Promoter at fault for any act, default or omission of the Prize providers or any of them. The Promoter cannot guarantee that the Prize or any of them will be free from defects. The Promoter does not accept responsibility for any entries or requests to enter not successfully received due to a technical fault such as computer error or otherwise. In so far as permitted by law, the Promoter does not accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or any causes outside its control. Insofar as permitted by law, neither the Promoter nor any of its agents or anyone professionally connected to the Prize Draw, assumes any responsibility or liability for any loss, damage, injury or death occurring as a result of:

a. communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;

>b. inaccessibility or unavailability of the internet or the website or any combination thereof; or,

c. taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees.

Your statutory rights are not affected.

16. The Promoter reserves the right to withdraw, suspend, change or cancel the Prize Draw at any time. The Promoter's decision regarding all matters relating to this Prize Draw will be final and binding, and no correspondence will be entered.
17. Any personal data relating to entrants will be used solely in accordance with the Promoter's Privacy Notice (which is accessible in store or online here https://www.mappinandwebb.com/i/privacy-and-security-policy) these Terms and Conditions and in accordance with UK data protection legislation and will not be disclosed to any third party without the entrant's prior consent other than as indicated by these Terms and Conditions and the Privacy Notice. Your details will be used mainly in relation to the administration of this Prize Draw and for enhancing your experience of Watches of Switzerland Company Limited. You have the right, at any time, to object to the processing of your personal data and you can exercise this and your other data protection rights by writing to the Promoter's data protection officer at dpo@thewosgroup.com
18. You agree that the Promoter may, but is not required to, make your entry available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the entry and any accompanying materials for such purposes.
19. This Prize Draw is governed by English law and entrants to this Prize Draw submit to the jurisdiction of the English courts.

The Promoter of this Prize Draw is Watches of Switzerland Company Limited of Aurum House, 2, Elland Road, Braunstone, Leicester LE3 1TT