Covid-19 Information

The Information on this page is accurate as at 26th March 2020. We will be updating this page regularly as we receive updates from the government or our delivery partner DPD.

Dear Valued Clients,

During these extraordinary times, the safety and well-being of our customers, employees and the greater community is of the utmost importance. In light of the global challenges around Covid-19, know that our top priority is the safety of you and our employees.

As such we have made the decision to temporarily close our boutiques across the UK, as of 23/03/20. While our boutiques remain closed for the time being, our website remains taking orders as normal. We have a small team in our Distribution Centre who are observing social distancing requirements and are volunteering to work to fulfill customer orders, but please bear with us if we take a little longer. Our teams are available to answer any questions you may have through our website, via email or our social networks. Full details on how to contact us are available here.

Thank you for your continued loyalty and we look forward to welcoming you back in to one of our boutiques soon.

Take good care of yourself and each other.

The Mappin & Webb Team

FAQ

Can I still purchase from the Website?

Yes, we are fulfilling orders as normal through our free next day and standard services. Please see product and checkout pages for specific delivery times.

What If I don't want to make contact with the Delivery Driver, do you offer Contact Free Delivery?

We have a range of delivery options for everyone:

  • Our delivery partner DPD are offering contact free delivery, recognising that some people may be self-isolating and unwilling or unable to open their door to receive parcels while the driver is close.
  • You are able to amend your delivery preferences using the DPD app or by accessing in-flight options through the email sent to you confirming when your parcel is due to be delivered.
  • The driver will leave the parcel at your door, knock, then step well away.
  • The driver won't leave the package unless he has seen you taking it in.

Can I still order for boutique collection (Click and Collect)?

The option for Click and Collect is currently unavailable and will remain so until our retail boutiques reopen.

I have a Click and Collect order or repair in a boutique already, what happens now?

Our boutique network is currently closed and unfortunately collection is not possible at this time. Please rest assured that your item(s) is being retained safely and securely with us. If we are able to send an existing order to your home address, we will be in touch to discuss. Alternatively, when our boutique network reopens, we will contact you to advise that boutique collection is once again possible. Please contact us if you have a specific order enquiry.

How do I return an existing order if boutiques are closed and / or I'm self-isolating?

As our boutiques are temporarily closed, unfortunately returns are only currently possible via insured courier / Royal Mail. Please see our returns page for more information. Boutique returns will be possible once they reopen. Our returns period will be extended accordingly to accommodate the above situations

Can I contact my local boutique?

Whilst our boutique network is closed please see contact us for further details.

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Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04.

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