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  • Book a ’By Personal Appointment’ in our boutiques. Book your appointment now to avoid disappointment. Book an appointment

  • Chat to one of our experts live online, through our new Luxury Watches Virtual Boutique. Find Out More

  • Shop online with free next day delivery to your home or workplace before 9pm, 7 days a week. More details

  • Click and Collect to over 90 stores nationwide. More information

  • We are delighted that our boutiques in England have now re-opened. Our team look forward to welcoming you back!

    Our boutiques in Scotland plan to open from 26th April.

    Did you know you can book an appointment with us to browse our latest watch and jewellery collections? Our team is on hand to offer expert help and advice.

    Please be reassured that we will continue to do the upmost to make sure you are able to shop with us in a safe and secure way.

    Again, we would like to thank you for your continued loyalty during these extraordinary times.

    The Mappin & Webb Team

More Information

Shopping Online

We are fulfilling orders as normal through our free next day and standard services. Please see product and checkout pages for specific delivery times.

Our delivery partner DPD are offering contact free delivery, recognising that some people may be self-isolating and unwilling or unable to open their door to receive parcels while the driver is close.

  • You are able to amend your delivery preferences using the DPD app or by accessing in-flight options through the email sent to you confirming when your parcel is due to be delivered.
  • The driver will leave the parcel at your door, knock, then step well away.
  • The driver won't leave the package unless he has seen you taking it in.

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Click & Collect

Continue to shop safely with our Click & Collect service at over 90 stores nationwide.

To help us keep you and our in-store teams safe, please follow the below guidelines when collecting your order from outside our stores:

  • Please be aware that no other persons are authorised to collect your order. We're sorry if this inconveniences you in any way but it is a security safeguard for you and every customer
  • Your chosen store will contact you once your order has arrived and arrange a convenient date and time for you to collect.
  • Upon arriving at the store, please wait outside. One of our colleagues will greet you and safely hand over your items
  • Please ensure to adhere to government guidelines on social distancing

On arrival you will need the following items:

  • A copy of your order acknowledgement email
  • The original payment card (used to verify your order where a card payment has been made)
  • Photo ID - Either a current passport, driving licence or a UK National ID card

Returns Policy

If your nearest store is temporarily closed due to government guidelines related to COVID-19, our standard returns policy will renew from the date your chosen store reopens, i.e. refunds within 14 days and exchanges within 30 days of reopening.

During these times it may take longer than usual to process returns. We appreciate your patience and understanding.

We offer this returns policy in addition to your statutory rights.

More Information

Our In-Store Policy

Keeping you and our in-store teams safe is our absolute priority. Please see below the measures we are taking to ensure you can shop safely with us.

social distancing space
social distancing protection
sanitised watches and jewellery
Our Products are cleaned with a UV Sanitiser Machine

We will be keeping our distance at all times and ask that face masks are worn at all times.

We have masks and gloves available should you wish for them as well as hand sanitisers throughout our stores.

Our products will be treated with extreme care, and will be cleaned with a UV sanitiser machine every time they are handled.


Can I Still Purchase From The Website?

What If I Don't Want To Make Contact With The Delivery Driver, Do You Offer Contact Free Delivery?

Can I Still Order For Boutique Collection (Click And Collect)?

I Have A Click And Collect Order Or Repair In A Boutique Already, What Happens Now?

How Do I Return An Existing Order If Boutiques Are Closed And / Or I'm Self-Isolating?

Can I Contact My Local Boutique?

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