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Settlement e-Card

If you have received a Settlement e-Card, you'll first need to activate it before you can start shopping online or in our boutiques. To activate your card over the telephone, please call our Claims Team on 0116 282 1931 and we'll have your card ready to use within 24 hours. Alternatively, just visit one of our boutiques where we can activate your card and have it ready to use straight away.

Using Your Settlement e-Card Online

To shop online with your Settlement E-Card, please visit our new, dedicated Hallmark Claims Service website.

Your card balance can be obtained at any Mappin & Webb boutique, through our online balance checker or by calling our client support team.

Settlement e-Card Terms and Conditions

Settlement e-cards are redeemable against most products and services at Mappin & Webb. Unfortunately, they cannot be redeemed against Rolex watches, Limited Edition & Special Edition Watches, TAG Connected Watches, Gift Cards, Coinage or Pre-owned items.

Settlement e-cards cannot be used in conjunction with any other promotion, promotion codes, cashback, discounts inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or another Settlement e-card.

Your Settlement e-card cannot be exchanged wholly or in part for cash and is valid only in the UK. Mappin & Webb reserve the right to cancel the card at any time.

Returning Items Purchased with a Settlement e-Card

Settlement e-Card online purchases can be returned by post or to any Mappin & Webb boutique. Please refer to our returns policy for full details. The value of your order will be refunded onto a Client Card which you can spend online or in our boutiques.

Please be aware that Click & Collect orders can only be processed in our boutiques and is therefore excluded from our online returns procedure.

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