Settlement e-Card

If you have received a Settlement e-Card, you'll first need to activate it before you can start shopping online or in our boutiques. To activate your card over the telephone, please call our Claims Team on 0116 282 1931 and we'll have your card ready to use within 24 hours. Alternatively, just visit one of our boutiques where we can activate your card and have it ready to use straight away.

Using Your Settlement e-Card Online

To shop online with your Settlement E-Card, please visit our new, dedicated Hallmark Claims Service website.

Your card balance can be obtained at any Mappin & Webb boutique, through our online balance checker or by calling our client support team.

Settlement e-Card Terms and Conditions

Settlement e-cards are redeemable against most products and services at Mappin & Webb. Unfortunately, they cannot be redeemed against Rolex watches, Limited Edition & Special Edition Watches, TAG Connected Watches, Gift Cards, Coinage or Pre-owned items.

Settlement e-cards cannot be used in conjunction with any other promotion, promotion codes, cashback, discounts inclusive of Tesco Clubcard Reward Tokens, Consumer Credit or another Settlement e-card.

Your Settlement e-card cannot be exchanged wholly or in part for cash and is valid only in the UK. Mappin & Webb reserve the right to cancel the card at any time.

Returning Items Purchased with a Settlement e-Card

Settlement e-Card online purchases can be returned by post or to any Mappin & Webb boutique. Please refer to our returns policy for full details. The value of your order will be refunded onto a Client Card which you can spend online or in our boutiques.

Please be aware that Click & Collect orders can only be processed in our boutiques and is therefore excluded from our online returns procedure.

Mappin & Webb is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secure Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.

*Next day delivery available on most items. See product pages for more information.