Here to Help
Get In Touch
Our friendly personal shopping team are here to help. There are a number of ways you can get in touch with us.
For order related and general enquiries:
Our personal shopping team can be contacted on freephone 0800 111 4524 during the following times:
Normal Contact Hours
- Monday-Friday: 8:30am - 6:00pm
- Saturday - Sunday: Closed
- Bank holidays: 9:00am - 5:00pm
If you are calling from outside the UK please dial +44 (0)116 2901237. Calls from outside the UK are chargeable.
Alternatively you can email firstname.lastname@example.org
We value your feedback and our Customer Relations Department would be delighted to hear from you. Please write to us at the Head Office address below, or email email@example.com
Our Head Office address is:
Mappin & Webb
Aurum Holdings Limited
2 Elland Road
The contact details, location information and opening hours of individual boutiques can be found using our boutique locator.
We hope you love your purchase and are completely happy with the experience you receive. If we fall below expectations and you wish to raise any points of concern with us, please contact our Customer Relations Team on firstname.lastname@example.org. Your case will be fully investigated and we aim to resolve all complaints within 5 days. If you are not satisfied with our resolution, you can submit your complaint to the Retail ADR by clicking on the following link http://www.consumerarbitration.co.uk/.