Here to Help

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Contact Information

The Watches of Switzerland Group retail network, including all Mappin & Webb boutiques and service centres are closed until further notice. Our central Customer Support Team remain available to offer assistance. We will of course try our utmost to help and support, although we not always be able to fully resolve your specific enquiry during this time.

For enquiries relating to specific orders, or for general questions please contact mwenquiries@mappinandwebb.com

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email customer.relations@thewosgroup.com

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com


Opening Hours

Our Customer Support is available during the following times:

  • Monday-Friday: 8:30am - 6:00pm
  • Weekends: CLOSED
  • Bank holidays: 9:00am - 5:00pm

Postal Address

If you would like to send correspondence by post, please write to:

Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT